Near Field Communication - The Restaurant Experience

I’ve talked about this idea with friends and it has been met with mixed reviews. The idea is this: I don’t like 70 percent of the waiters I get, so I’d like to have the opportunity to not use them at all when I dine. NFC could help me here in such a way that I can’t believe I haven’t seen it before. 

I once went to a restaurant, a high-end restaurant of the kind I am still not comfortable ordering in, and the waiter took my order on an iPad. He then let me review the order before he sent it wirelessly to the computer in the kitchen, which I imagined was being run by something between R2D2 and Wall-E. I was with friends when this happened and all three of them were appalled by the idea of what had happened to us. I, on the other hand, was thrilled. My meal came as ordered, cooked the way I ordered it, and there were generally no issues with the service, a fact I cannot believe is exclusive from the fact that they were not having to deal with irate customers who distinctly asked for no onions. My friends, however, were of the mind that they had somehow lost something, something they couldn’t define. It was like talking to people who have taken a moral stand against ereaders.

With NFC, people like me could have what we want while still allowing those who enjoy the personal aspect of dining to get what they want. The idea is I would be able to cut out the middle man, ordering what I want with my phone, which I would hold up to the item on the menu and customize through the phone. The meal would be sent to the kitchen and be taken out to me with the absolute minimum possibility that my meal was screwed up by someone who simply did not feel like caring that day. I would depend on another person for the bare minimum of my service and depend on the people actually preparing my food for a quality experience. On the other hand, those who enjoy the interaction between patron and waiter could still have that interaction, as restaurants would still staff waiters. It’s like how publishers offer books as ebooks and paper books, giving the customer what he wants.

Sure, it might be a little antisocial, but honestly, isn’t that where we are going? I have over 100 friends on Facebook and the only friend I speak with on a regular basis doesn’t have a Facebook account.  Maybe it’s due to our interconnectedness that once in a while we have to be our own person, on our own and not having to talk to anyone. Or maybe that’s just me. Either way, NFC seems like the perfect way to dine. 

Page 10 of 1391011»